FAQ

  • Is Biothane strong enough for aggressive dogs?

    Yes, biothane is a great material for use with aggressive hogs as it has a break strength of 1000lb per inch.

  • How do I clean my biothane products?

    Hand wash with mild soap and warm water.

    If your leash comes into contact with an especially smelly substance (like skunk spray), create a paste by mixing hydrogen peroxide, dawn dish soap and baking soda; allow to sit in mixture, rinse and repeat as needed.

  • Can my dog swim with their biothane gear on?

    If your pet will have exposure to chlorinated or salt water while wearing our products, we recommend rinsing them with fresh water after exposure to enhance the hardware’s longevity.

  • How do I measure my dog's neck?

    Place a soft measuring tape around your pet’s neck based on where you’d want the collar to sit. If you are unsure, you can add ½” to your measurement for a little bit more space.

  • How do I measure my dog's head?

    Place a soft measuring tape at the widest part of the head. If you are unsure, you can add ½” to your measurement for a little bit more space.

  • what is your return policy?

    Items can be returned within 30 days from date of purchase. Items can be exchanged within 60 days from date of purchase. Custom made products are non-refundable. Returned items must be in original packaging and have no visible signs of wear or use. Purchaser is responsible for cost of return shipping- it will be deducted from your refund. Please allow 3 business days after shipment arrives back to us for refund to be issued,

  • How do I initiate a return?

    To initiate a return, please complete the following steps:

    1. Reply to your order confirmation email to request which products you would like to return.

    2. We will email you a prepaid return shipping label. Print the prepaid return shipping label.

    3. Send all items back to us using the label provided.

    4. Once processed, you will receive a refund.